Liability & Consumer Rights

Updated 6 September 2026.

STEM Learning Company is a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), a wholly owned subsidiary of Caruso Consulting Co Ltd.

AU office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
International Registered address: Caruso Consulting Co Ltd, Suite 55, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. This is the Thai parent's registered address.

Email theteam@stemlearning.net.au or call 0495 092 753. We sell online; these addresses are not a showroom, collection point or an authorised returns destination.

Rights that cannot be excluded

Nothing on this website limits rights or remedies that cannot lawfully be excluded under Australian law. This includes the consumer guarantees under the Australian Consumer Law and applicable rights to repair, replacement, refund and compensation.

Product issues

Contact us about faulty, unsafe, damaged or misdescribed goods. The available remedy depends on the circumstances, including whether a problem is major or minor. The fees and time window for a voluntary change-of-mind return do not restrict statutory remedies. See the returns policy.

Using this website and our products

Our articles provide general information. Read the instructions and warnings supplied with your kit, check suitability for the intended user and supervise activities as appropriate. This guidance does not transfer responsibility for a defective product to you or remove our obligations as the retailer.

Questions about a claim can be sent to theteam@stemlearning.net.au.