Contact us
Questions about which kit suits a particular child, your order or delivery? We are happy to help.
Send product and order questions to our support team. We aim to reply within one business day. The optional chat widget is an automated assistant.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page once you have a tracking number.
Company information
Full business details, published openly, so you always know exactly who you are buying from.
- Company nameSTEM Learning Company, a division of BuyFactory Direct Pty Ltd, a wholly owned subsidiary of Caruso Consulting Co Ltd
- ABN30 656 628 938
- AU officeSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- International Registered addressCaruso Consulting Co Ltd, Suite 55, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone0495 092 753
- Emailtheteam@stemlearning.net.au
Orders of $100 or more ship free with tracked delivery (a flat $27.50 below that), with 2 working days for dispatch, then up to 7 working days in transit. Public holidays and carrier disruptions may extend these estimates. This is an online only shop: there is no showroom and nothing is collected.
Frequently asked questions
How much is delivery?
Standard delivery across Australia costs AUD $27.50 below a goods subtotal after discounts of AUD $100 and is free at AUD $100 or more. Prices include GST. Allow 2 working days before dispatch, then up to 7 working days in transit. Business days are Monday to Friday. Delivery estimates vary by location; public holidays and carrier disruptions may extend them. Express delivery is not offered.
Can I return an order?
Change-of-mind returns or exchanges: request within 15 calendar days after delivery. Items must be new and unused, in their original packaging, with proof of purchase. AUD $39 is deducted per order, original delivery charges are excluded, and you pay tracked return postage to the originating warehouse. A 12.5% fee applies to eligible change-of-mind cancellations. These conditions do not limit Australian Consumer Law rights.
How can I contact the shop?
Email theteam@stemlearning.net.au or call 0495 092 753. For an existing order, include the order number and the email used at checkout.
Which payments are accepted?
Credit and debit card payments through Stripe, and PayPal. Prices are in Australian dollars and include GST.