{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Standard delivery across Australia costs AUD $27.50 below a goods subtotal after discounts of AUD $100 and is free at AUD $100 or more. Prices include GST. Allow 24 to 48 hours for handling before dispatch, then an estimated 5 to 7 days for delivery. Delivery estimates vary by location; express delivery is not offered.",
    "content": "Shipping & Delivery Updated 6 September 2026. Standard delivery within Australia Goods subtotal after discounts (inc. GST) Delivery charge (AUD, inc. GST) Below $100 $27.50 $100 or more Free standard delivery The threshold is based on the goods subtotal after any applied discount. Delivery is shown separately in your cart before payment. Express delivery is not offered. Handling and delivery estimates Allow 24 to 48 hours before dispatch for order processing and packing. Delivery is estimated 5 to 7 days after dispatch. These are separate periods, not a combined arrival promise. Timing varies by location and carrier conditions. Contact us before ordering if you need delivery by a particular date. Tracking and separate parcels Tracking details are sent after dispatch. Items in the same order may be sent from different warehouses and arrive separately. If an order is delayed, missing or damaged, contact us with your order number so we can help. Track your parcel · Delivery questions · Returns and consumer rights",
    "url": "https://stemlearning.net.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Change-of-mind returns: 15 days from purchase, original packaging and proof of purchase required; AUD $39 deducted per order, original delivery charges excluded, and buyer-paid tracked return postage to the originating warehouse. A 12.5% fee applies to eligible change-of-mind cancellations. These conditions do not limit Australian Consumer Law rights.",
    "content": "Refunds & Returns Updated 6 September 2026. Your Australian Consumer Law rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you may choose a refund or replacement, and may be entitled to compensation for reasonably foreseeable loss or damage. For a minor problem, we may repair the goods without charge within a reasonable time; further rights apply if that does not happen. The change-of-mind fees, packaging condition and 15-day window below do not restrict remedies for faulty, unsafe, damaged or misdescribed goods. Original packaging is not required for an ACL claim. Contact us, as your retailer, for help; you do not need to pursue the manufacturer instead. For a product problem, provide proof of purchase and describe what happened. We may ask for photographs or information to assess the problem. Where goods have a confirmed consumer-guarantee problem, we cover reasonable return costs. Contact us before arranging postage so we can confirm the return or collection process. Change-of-mind returns — the store's optional policy Products purchased from this website can be returned within 15 days from the original purchase date . The original policy measures this period from purchase, not delivery. The product must be in its original packaging and you must have a receipt, order confirmation or other proof of purchase. Purchases from another retailer are not covered by this optional policy. AUD $39 per order is deducted for the original packing and handling. Original shipping charges are excluded from the change-of-mind refund. You pay tracked return postage to the original warehouse from which your parcel was sent. Contact us for the destination and instructions before sending anything; it may differ between products. These conditions apply to a change of mind, finding a better price, ordering the wrong item, an item no longer being needed or an item not fitting, where there is no consumer-guarantee problem. How to arrange a return Email theteam@stemlearning.net.au with your order number, the product, reason for return and proof of purchase. We will provide the applicable warehouse address and return instructions. Keep the tracking receipt and send us the tracking details. Do not post returns to either corporate office address without instructions. Refund processing Refunds are processed within 24 to 48 hours after receipt of the returned item, subject to the return assessment; payment-provider processing can take longer. Refunds use the original payment method. A credit for future purchases is used only if you request it. Change-of-mind cancellations Contact us as soon as possible, within 12 hours of placing the order, if you want to change or cancel it. Cancellation is available only before packing and dispatch processing has begun. The existing terms state a 12.5% service and processing fee for an eligible change-of-mind cancellation. Once packing or dispatch has started, use the returns process instead. The cancellation fee does not limit any right to cancel or receive a remedy under the Australian Consumer Law. Wrong, damaged or missing items Contact us promptly about damage, missing parts, an incorrect item or a parcel that has not arrived. Prompt contact helps us investigate; it does not impose a new deadline on your statutory rights. Read the ACCC guidance on repair, replacement and refunds . For help with your order, contact our team .",
    "url": "https://stemlearning.net.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How STEM Learning Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Updated 6 September 2026. STEM Learning Company is a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), a wholly owned subsidiary of Caruso Consulting Co Ltd. AU office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia International Registered address: Caruso Consulting Co Ltd, Suite 55, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. This is the Thai parent's registered address. Email theteam@stemlearning.net.au or call 0495 092 753 . We sell online; these addresses are not a showroom, collection point or an authorised returns destination. Information collected and why For an order, we collect the details supplied at checkout: name, email, phone, delivery address, selected products and quantities, order notes, payment-provider reference and payment status. We use these to process payment, dispatch orders, provide tracking, answer questions, handle returns and keep transaction records. Your browser also stores the basket and a checkout reference with the customer details entered, so you can return to the checkout flow. For support, we receive the contact details, order information, message and any attachment you provide by email, web form or chat. Provide only information needed for your enquiry. Our products are for educational activities, but checkout and support are intended for an adult purchaser; do not send a child's personal information. Payments, orders and support providers Stripe or PayPal processes your payment on its own payment interface. This storefront does not collect card numbers or security codes. We receive payment status, references and relevant customer details for the order. Our order system is configured to record order details in Supabase and send order and fulfilment emails through Resend. Staff, fulfilment suppliers and delivery carriers receive the information needed to process and deliver the order. Domain email is routed through Cloudflare to the group's support service. Contact forms are hosted by our group's Marketing Command Centre. Its form service stores submitted details in shared contact and submission records, together with the page URL, IP address and browser information, and sends notifications to the team. The separate site contact endpoint uses Resend to email enquiries. Contact us about any marketing subscription preferences associated with your details. Analytics, hosting and other connections The site uses Vercel hosting, Cloudflare services and Google Fonts. Loading a page or an external resource sends technical request information, such as IP address and browser information, to the service receiving the request. Google Analytics is loaded only after you accept analytics in our cookie banner. It measures site use and shopping activity. No separate Google Ads tag is configured in the current storefront. You can change the analytics choice using Cookie settings in the footer, and use Google's Analytics opt-out tool or Google ad settings . See the cookie policy for how changes take effect. Chat assistant The IntellextAI chat widget loads from bots.intellextai.com when a page opens, independently of the analytics choice. Loading it sends technical request data to that service. If you use chat, your messages and any details you enter are processed by that service to respond. Do not enter payment card details, passwords or sensitive information. Contact our team by email for a product or order decision that needs confirmation. International handling and retention Our corporate parent is in Thailand. The group operates shared support and order services, and the providers named above may process information outside Australia. Contact us for details of processing locations and service-provider arrangements before sharing information if these affect your decision to use a service. Order and support information is used for fulfilment, customer service, transaction records and resolving disputes. We have not published a fixed deletion period or an automatic deletion promise for these systems. Browser-stored basket and checkout information remains until it is cleared by the checkout flow or by you clearing site data. You may ask us about access, correction or deletion, including any records that must be retained. Access, correction and complaints Email theteam@stemlearning.net.au to ask about information held about you, request correction or raise a privacy concern. Describe the request without sending identity documents unless we ask through an appropriate channel. We may need to confirm identity before releasing records. If a privacy concern is unresolved, you can seek guidance from the Office of the Australian Information Commissioner .",
    "url": "https://stemlearning.net.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from STEM Learning Company.",
    "content": "Terms & Conditions Updated 6 September 2026. STEM Learning Company is a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), a wholly owned subsidiary of Caruso Consulting Co Ltd. AU office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia International Registered address: Caruso Consulting Co Ltd, Suite 55, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. This is the Thai parent's registered address. Email theteam@stemlearning.net.au or call 0495 092 753 . We sell online; these addresses are not a showroom, collection point or an authorised returns destination. Shopping and payment All displayed selling prices are in Australian dollars and include GST. The goods, quantities and delivery charge are shown in the cart before payment. Payments are processed by Stripe or PayPal. Supply accurate contact and delivery details and review the items and design selected before paying. Delivery Standard delivery across Australia costs AUD $27.50 below a goods subtotal after discounts of AUD $100 and is free at AUD $100 or more. Prices include GST. Allow 24 to 48 hours for handling before dispatch, then an estimated 5 to 7 days for delivery. Delivery estimates vary by location; express delivery is not offered. The free-delivery threshold uses the goods subtotal after discounts. See the shipping policy for handling, tracking and delivery details. Returns and cancellation Change-of-mind returns: 15 days from purchase, original packaging and proof of purchase required; AUD $39 deducted per order, original delivery charges excluded, and buyer-paid tracked return postage to the originating warehouse. A 12.5% fee applies to eligible change-of-mind cancellations. These conditions do not limit Australian Consumer Law rights. The full returns policy explains the return destination, refund timing and the cancellation cut-off. Product information and use Use the product's supplied instructions and warnings. Ask us before ordering if a particular specification, device compatibility or age range is essential. Product photos show the listed design; screen colour reproduction can vary. General articles are activity ideas, not a substitute for the instructions supplied with your particular product. Australian consumer rights and liability Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded, including Australian Consumer Law guarantees. The remedy for a product problem depends on the nature of the problem. See our liability and consumer rights page . Privacy and questions The privacy policy describes order, payment and support processing; the cookie policy describes browser storage and analytics choices. Contact us using the details above about your order or these terms.",
    "url": "https://stemlearning.net.au/terms-and-conditions/"
  }
}